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Benedetta Colaiacovo

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Topic of the thesis: 4.0 technologies and employee’s wellbeing and job performance: the role of employees’ attributions.

Abstract: 4.0 technologies pose new and significant challenges to organization science that set them apart from prior techniques. Implementing new technologies in the workplace can determine costs in terms of the quality of working conditions and particularly concerning employee's well-being and job performance (Abraham, Niessen, Schnabel et al., 2019). Moreover, studies suggested that the same technology can trigger different dynamics and exert contradictory effects on individual outcomes (e.g., well-being, job performance). Building on the theoretical framework of attribution theory, this work explains the variation in how individuals respond to technology implementation under the light of employees' socio-cognitive process of evaluation. Particularly, this project focuses on the role of employee's causal attributions about «why» new technology is implemented in the organizational context. This study is built on three research questions: 1) what type of causal attributions do different organizational agents make with respect to 4.0 technology introduction? 2) what is the role of employee's causal attributions in the relation between 4.0 technology introduction, well-being, and job performance? 3) what are the antecedents of employee's causal attributions? The project consists of a two-stage process in which a quantitative phase follow a qualitative one. The sample includes from one to three Italian organizations that have recently introduced or are about to introduce 4.0 technologies. Inside each organization, the focus is on those Business Units that have adopted 4.0 technologies. The final sample is composed of technology end-user/not end-user employees and line managers. Keywords 4.0 technologies, employee attributions, well-being, job-performance.

Research interests: Psychological impacts of 4.0 technologies, technology implementation and employee well-being.

Graduated from: Università Cattolica del Sacro Cuore di Milano.

Degrees obtained: BA in Psychology – MA in Work and Organizational Psychology.

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